Leadership Know-How Starts Day One

You have just taken over a new department or company and you start in a few days. How can you make the most out of your first day and create an impression on which you can build? All too often, new leaders are so focused on leaving their mark that they do little thinking about the culture they hope to create. Leadership is not about acting the part but showing up as your authentic self. Think through what you are trying to create then behave in a manner that fosters trust and respect.

Get to know your people: Spend time meeting your employees and asking them their opinion about the current state of the department/organization. Listen to understand their viewpoint not just listen to respond. Help your people know you value their opinions and encourage them to ask questions.

Observe first: I once worked with an organization who brought in a new CEO who immediately started making changes day one. This individual had not even introduced themselves to the employees, and they lost respect in the process. A sarcastic remark followed by laughter at a plant-wide meeting illustrated how the employees felt. Unless the building is on fire, spend the first month or so talking to employees, gaining their insights and embracing their input.

Accessibility: During a recent cultural survey, numerous employees mentioned that the CEO greeted all employees every day and how impressed they were that he did. One even said, “It makes you want to work really hard for him.” Taking time to be accessible will help you to create a culture where your employees feel valued and not just a number.

Consistency: Showing a consistent style will help your people to trust you. It also is important that you model the behaviors you expect in others. This will set the tone for your organization.

Explain Why: Once you do start to make changes show your people how it fits into the big picture and the thinking that went into the decision. Let them know you will need their help in bringing these changes about and the importance of their feedback as the changes take place.

You only have one chance to make a good first impression and it is in your best interest to take advantage of your initial time. It is much easier to work on an impression that will build trust rather than trying to rebuild it once lost.

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